Retail Returns


At PENZONE Salons + Spas, we're dedicated to offering the finest hair, skin, and nail care products in the industry.

We want you to love everything about your PENZONE experience. If you’re not 100% satisfied with your retail products, you may return them with a receipt within 14 days of purchase.  However, gift cards are not refundable.

Refunds are issued in the same manner as the original purchase except for cash sales. No cash or check purchase refunds will be made at the salon. All cash and check purchase refunds are processed via check mailed to guest. Even or like exchanges may be permitted at the discretion of the salon management.

Gift cards are non-refundable and not redeemable for cash or credit.